TECHNOLOGY | PROGRAM DELIVERY
Technology and Program Delivery: Designed a Business Improvement Program to link corporate strategy to operational management systems and achieve planned growth and organizational excellence.
Planned and managed complex cross-functional programs that delivered value and efficiency.
Headed high-level operational initiatives – infrastructure design, reorganization, and transformation.
Delivered CRM solutions to enhance customer-facing processes and achieved client’s business development needs.
Set up integrated MIS and PMIS, which simplified processes, improved information management across the organization, cut costs and reduced customer documentation turnaround.